Shipping & Returns

PAYMENT METHODS

To make sure you can have a safe and secure shopping experience, Universal Performance uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. All of our payments are processed through STRIPE so you can shop with us with a complete peace of mind that we never get access to your card details.

We accept the following forms of payment for online orders:

  • Visa
  • Mastercard
  • Maestro

SHIPPING DESTINATION, FEES AND DELIVERY TIMES

All deliveries are applicable only for orders that are placed and payment is cleared before 2pm GMT

SHIPPING COSTS

Economy
Orders under £50
Economy
Orders over £50
Delivery EstimateExpress
Orders under £50
Express
Orders over £50
Delivery Estimate
DomesticFreeFreeWith Royal Mail Service 2- 4 Working Days£5.00FreeWith Royal Mail –
Next working day Delivery, on orders placed 1pm
EU£7.00Free5-9  Working Days£20.00£15.001-2 Working Days
Europe Non-EU£7.00Free7-11 Working Days£25.00£20.001-3 Working Days
USA£7.00Free5-9 Working Days£20.00£15.001-4 Working Days
Rest of World£7.00Free11-22 Working Days£30.00£25.001-6 Working Days

We currently deliver worldwide but are not limited to above listed countries. We offer global delivery to a list of approved countries but for deliveries to any countries not presented as options at the checkout, please contact our customer services team on cs@universalperformance.uk who will endeavour to complete your order. Please note, we do not deliver to freight forwarding addresses or PO Boxes.

For UK and US deliveries ONLY the totals you pay when you complete your order already includes all duties and taxes owed to local authorities, purchases outside of the UK and US may incur local taxes for which are the sole responsibility of the buyer to pay, if you refuse delivery for this reason Universal Performance will not accept responsibility under any circumstances.

COVID-19

Due to the ongoing Coronavirus (COVID-19) situation, deliveries outside and within of the UK could face significant delays. We would kindly request our customers read the delivery estimates at checkout carefully, and select a premium shipping option if the order is urgent. The delivery estimates at checkout are estimates only and are not to be read as delivery time guarantees.

Please allow 5 working days from order confirmation for us to dispatch your order.

TRACK YOUR ORDER

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been dispatched.

If you have a registered account with us, you may check the status of your order online. Visit ‘My Account’, sign in to your account and click the ‘Your Orders’ tab.

The carrier’s tracking page may take up to three business days to update after your order has been placed, not all carriers offer full tracking on all orders, and so some orders may not be possible to track at all.

CHRISTMAS RETURNS POLICY

To make your shopping experience with Universal Performance as easy and enjoyable as possible, we think its only fair to extend our returns period to accommodate your Christmas shopping and for you to enjoy the festive holidays. This means that anything you purchase from the website from the 7th December 2021 can be returned up until 15th January 2022.

RETURNS

All purchases are subject to our returns policy outlined as below

CANCELLING AN EXISTING ORDER

Should this happen, it is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries, please email Customer Services at cs@universalperformance.uk We reserve the right not to fulfil and to cancel orders.  If you cancel your order before 1pm GMT on the same day as you placed the order, we will offer a full refund for free.

Acceptance of Returns/Exchanges is subject to the following conditions:

RETURNING AN ORDER

Please include the returns form that is included in your package, or if you no longer have this please include a piece of paper with your email address, reason for return and order number. Failure to include this information can lead to severe processing delays, or even failure to process the return (if we can’t match the items to an order or return request).

You have the right to return your order within 14 days upon receipt of the goods. If you are unable to return to us within 14 days, you need to at least notify us of your intention to return within 14 days.

Returns outside of the statutory 14 day returns period from delivery may be accepted only at our discretion but will only be refunded as credit in the form of a promotion code that will be redeemable online only. Please kindly email cs@universalperformance.uk for further information.

PLEASE SEND ALL RETURNS DIRECTLY TO:

Universal Performance c/o Pack Smart Group
Unit 1, The Stampings, Blue Ribbon Park, Coventry, CV6 5RE, United Kingdom

All goods are to be returned unused in their original packaging. All labels and garment tags must still be attached. For Hygiene reasons we will also refuse any garments returned with animal hair on, any garment returned in an unsaleable state will be returned to you at our cost. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping and costs incurred when returning goods. Ensure that the package is sent to the address above ONLY. DO NOT send items to any other address. We will accept no responsibility for items incorrectly returned to any other address. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery. We cannot be held responsible for goods lost in transit. We recommend that you send by registered post and retain proof of postage. Please also note that we will not cover any taxes or duties incurred when returning items; this is to be paid by the sender.

Refunds can only be issued to the payment method used to purchase the goods and will be refunded within 14 business days of receipt of return during non-sale periods.

Please allow up to 14 working days, from the date at which returned items have arrived back at our return’s location, for returns to be fully processed.

It is at our discretion to offer an exchange.

FREE GIFTS

If there is any free gift in the order and you cannot fulfil the original order requirements of receiving the free gift after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount. No refund or exchange for free gift and redemption items.

We reserve the right to refuse service to anyone, at any time, at our sole discretion without any obligation to provide reasons or evidence to support said refusal of service.

None of the above terms affect your statutory rights or your rights under Consumer Protection Regulations.

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